Getting negative comments about your business feels like a blow in the face, the attacks and bad reviews can be discouraging at times. Mostly because of the countless hours and energy you’ve put into the business, so it’s only natural to feel upset when someone criticizes your hard work in a public forum.
The important thing to remember is that people who post complaints on social media just want to be heard. Ignoring a post will show them and your other fans that you don’t care about their experience.
However, If you take the time to thoughtfully respond, you can control the situation and turn negative feedback into a positive experience for your business.
; some negative reviews are actually good for your business. That's because all positive reviews can seem somewhat like a setup. You know that your customers just love your product or service, but to someone who is looking at your business, it may seem like you paid for the reviews or wrote them yourself.
Here are a few tips on how to handle negative reviews: